Frequently Asked Questions
Everything you need to know about your next adventure with Passenger.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the UK, while international orders may take 7-14 business days depending on the destination.
What is your return policy?
We offer a 30-day return window for all unworn and unwashed items. Simply use our online portal to generate a return label and send your items back in their original packaging.
Do you use sustainable materials?
Yes, sustainability is at our core. We prioritize organic cotton, recycled polyester, and PFC-free coatings to ensure our gear is as kind to the planet as it is to you.
How do I find the right size?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable, relaxed fit.
Can I track my order?
Once your order is dispatched, you will receive a confirmation email containing a tracking number and a link to follow your parcel's journey.
What payment methods do you accept?
We accept all major credit cards, PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options through Klarna for eligible regions.